Cancellation policy
Cancellations, clearly explained.
We aim to keep cancellations simple and fair for homeowners and providers alike. The terms that apply to your booking are shown before you confirm.
Terms are shown before you confirm
When you book, the cancellation terms that apply to that service are presented before you confirm. Reviewing them at booking is the best way to know exactly what applies to your request.
Cancelling a booking
If your plans change, you can request a cancellation from your booking. Where a cancellation window or fee applies, it is based on how close the cancellation is to the scheduled service — and is disclosed at booking rather than as a surprise.
If a provider cancels
Occasionally a provider may be unable to complete a scheduled job. If that happens, we aim to help you rebook with another available provider, and any authorized payment for the cancelled visit is handled accordingly.
Refunds
Because Greenshere uses pay-after-approval, you are charged after you approve completed work. Where a refund applies to an authorized or captured payment, it is processed through our payment partner.
Need help with a cancellation?
If anything is unclear or you need help with a specific booking, our support team can assist. This page is a general overview and not a substitute for the terms shown at booking or our Terms.
Questions about a booking?
Our support team can help with cancellations, changes, and refunds.