Terms of service
Last updated: 2026-04-28
Plain-English summary of Greenshere's marketplace rules. The full, legally-binding version will be published at greenshere.com/legal/terms before public launch.
Marketplace, not the provider
Greenshere is the technology platform that connects customers with verified outdoor service providers. The contract for the work itself is between you and the provider, with Greenshere's protections (photo proof, dispute support, and pay-after-approval) layered on top.
Bookings and payment
You authorize your card at booking. We capture the charge only after you approve the completed work. Cancellation tiers (free up to 2 hours ahead, 50% under 2 hours, 100% after arrival) are documented at /safety and apply to every booking.
Customer responsibilities
Be present at the property or provide reliable access. Treat verified providers with respect. Provide accurate access notes (gate codes, pet info). Pay for approved work in a timely manner.
Provider responsibilities
Deliver the service you accepted, on time, with proof photos. Respect customer property. Carry valid liability insurance and pass our verification process. Use the adjustment workflow for any extra work — never bill outside the platform.
Disputes
Open a dispute from the booking screen within 48 hours of completion. We respond within 4 business hours and resolve most cases within 24 hours. Refund or re-clean by another verified pro depending on the case.
Account termination
We may suspend accounts that violate these terms — fraudulent payments, unsafe behaviour, repeated dispute losses. Suspended providers forfeit pending payouts associated with the violation.
Limit of liability
Greenshere is not liable for indirect damages beyond the protections built into the platform: photo proof, pay-after-approval, and the dispute resolution process. Insurance and verification requirements may vary by provider and market.
Contact
Questions: support@greenshere.com.