Disputes
If something isn't right, we're here to help.
Pay-after-approval and photo proof are designed to prevent most problems. When an issue does come up, a clear support and disputes path is built to help resolve it.
How resolution works
A clear path to a fair outcome.
- 01
Raise the issue
Contact support from your booking and describe what happened.
- 02
Share the details
Photo proof and booking records help everyone see the facts.
- 03
We review
Our team looks at the booking, proof, and both perspectives.
- 04
Resolve fairly
We work toward an outcome that's fair to homeowner and provider.
Built-in protection
Why disputes are rarer on Greenshere.
Because you review photo proof and approve completed work before final payment, many issues are caught and resolved before they become disputes. Booking records keep the details together, so there's always a clear reference.
Outcomes depend on the specifics of each booking. This page describes how our support and disputes process is designed to work and is not a guarantee of any particular result.
Need to resolve a booking issue?
Reach our support team and we'll help you work through it.