How can we help?
Find answers fast — search support topics, browse common issues, or message a real person.
Customer support
Help for homeowners
- Help with a bookingReschedule, cancel, change pro, or contact your provider.
- Reschedule or cancelManage timing before your visit starts.
- Payment or refund issueGet help with charges, refunds, or incomplete work.
- Report a service problemOpen a dispute after a completed job.
- Photo proof and completionReview before/after photos and approve the job.
Provider support
Help for service pros
- New job requestsUnderstand matches, response windows, and request details.
- Payouts and earningsSee estimated earnings and payout status.
- Verification and documentsManage ID, business documents, and service requirements.
- Service area and availabilitySet working hours, travel radius, and recurring availability.
- Customer disputesUnderstand issue reports and resolution steps.
Account support
Sign-in, settings, privacy
Most-asked support topics
Risk-reducing topics homeowners and pros search for most.
Free up to 2 hours ahead. Under 2 hours: 50%. After arrival: full booking.
Card authorized at booking, captured only after you approve the job.
Recurring outdoor care — pause, swap pros, change cadence anytime.
Verified provider flow, photo proof, and pay-after-approval protection.
7-step setup, ~20 minutes. Verification typically clears in 48 hours.
Email a real person — replies within 4 business hours.
The most-asked questions
How does Greenshere pricing work?
Each service shows an upfront price before you book. If the pro encounters a larger job on site, they send an adjustment request — you approve or decline before any extra work happens.
Are pros verified and insured?
Greenshere is designed to support provider verification before pros appear in your queue. Insurance and verification requirements may vary by provider and market.
When am I charged?
We authorize your card at booking but only capture the charge when you approve the completed job. If you cancel more than 2 hours ahead, the authorization is released — no fee.
What if I'm not happy with the job?
Reach out to support within 48 hours. Where appropriate, we can arrange a re-clean by another pro or a refund. Our support and resolution path is built to help.
Can I cancel a booking?
Yes, any time. Free up to 2 hours before. Under 2 hours triggers a 50% fee so we can pay your pro for the time they reserved. After arrival the full price stands.
What is GreenCare?
GreenCare is recurring outdoor property care for busy homeowners — weekly, bi-weekly or monthly visits by the same trusted pro at a lower per-visit price.
How do I become a Greenshere pro?
Apply at /providers. Verification typically completes within 48 hours and you can start receiving local job requests right away.
Talk to a realperson
Our support team is here for you.
We respond within 4 business hours, 7 days a week, and most issues resolve within 24 hours.
Your data is safe with Greenshere.